Windows 7 Jumplist empty or slow to respond

Windows 7 JumplistAnother post that is slightly related to our Symantec Endpoint Protection (SEP) testing; on our Windows 7 machines, we’ve found that with SEP installed and enabled, the jumplists for all programs are drastically slower to appear.

As soon as the antivirus auto-protect is disabled, performance returns to immediate. This slowdown was most notable on Windows Explorer jumplists, however it also affected Microsoft Office and other programs.

I eventually foundĀ a solution, related to an obscure location for the jump list cache.

Sign in as the user having the problem, and paste this into an address bar:

%AppData%\Microsoft\Windows\Recent\AutomaticDestinations

This folder contains a cache of the Jumplist entries. To fix the issue for Windows Explorer, find the entry that begins with:

1b4dd67f29cb1962

And delete it.

Then navigate here:

%AppData%\Microsoft\Windows\Recent\CustomDestinations

And do the same thing; delete the file that starts with:

1b4dd67f29cb1962

After this you will need to re-pin any items you previously had pinned for that application.

This will only resolve the problem for Windows Explorer; you may have to do some trial and error to find the appropriate cache to delete for any other programs.

4 thoughts to “Windows 7 Jumplist empty or slow to respond”

  1. I found that adding a scan exception based on file extension works also (using SEP). Add the two following file extension exceptions:

    automaticDestinations-ms
    customDestinations-ms

  2. @thedogcow, if I could kiss you (and if it weren’t illegal in many states), I would. Perfect solution to an infuriating problem!

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