Windows 7 Jumplist empty or slow to respond

Windows 7 JumplistAnother post that is slightly related to our Symantec Endpoint Protection (SEP) testing; on our Windows 7 machines, we’ve found that with SEP installed and enabled, the jumplists for all programs are drastically slower to appear.

As soon as the antivirus auto-protect is disabled, performance returns to immediate. This slowdown was most notable on Windows Explorer jumplists, however it also affected Microsoft Office and other programs.

I eventually found a solution, related to an obscure location for the jump list cache.

Sign in as the user having the problem, and paste this into an address bar:


This folder contains a cache of the Jumplist entries. To fix the issue for Windows Explorer, find the entry that begins with:


And delete it.

Then navigate here:


And do the same thing; delete the file that starts with:


After this you will need to re-pin any items you previously had pinned for that application.

This will only resolve the problem for Windows Explorer; you may have to do some trial and error to find the appropriate cache to delete for any other programs.

5 thoughts to “Windows 7 Jumplist empty or slow to respond”

  1. I found that adding a scan exception based on file extension works also (using SEP). Add the two following file extension exceptions:


  2. @thedogcow, if I could kiss you (and if it weren’t illegal in many states), I would. Perfect solution to an infuriating problem!


    Hey Gang. I’ve been running Windows 10 Pro x64, and have been experiencing Jumplist delay of about 1-2 sec when trying to open jumplist folders from Windows Explorer Taskbar Icon. After hours of researching and testing, I discovered that my issue was caused by two Explorer Context Menu Items (GDContextMenu64.dll) added by Google’s Backup and Sync app.
    I used CCleaner (Free) to disable these two context menu items:
    *Directory GDContextMenu
    *Drive GDContextMenu64

    Then I relaunched explorer.exe, and NO MORE JUMPLIST DELAY!!! ?

    In CCleaner, you can navigate to TOOLS, and select the CONTEXT MENU tab to access and enable/disable the Explorer context menu items.

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